But 2012, sigh, it changed a perspective and respect I had for Symantec. Until version 2012, most of upgrades went fine. Symantec provided product videos and they were twitting several times a day success stories and how great is their latest product . Twitter, Facebook, blogosphere, they were all praising latest and greatest. For the first time, I noticed enormous marketing push and extent of online campaigns. I received mail to my inbox in the morning, that Symantec just released version 2012. We compared several solutions and said hey let’s do some testing and compare products available. BackupExec was not an option as it had horrible support for VMware backup. We migrated most of the infrastructure from Physical to Virtual. There had to be something better, affordable solution. How long can you afford to be without backup? In my case it was a week. Or your backup works until it decides to stop. For the most part, solution was there. Imagine having a major incident, your infrastructure borked, you try to restore and nothing. Technician never got back to you and you had to browse for solution in their forums. When that didn’t happen you called Symantec support again, you had to wait, again, polite guy would answer, get the same information from you and again promise you that technician will get in touch. If you had a problem and called in, you had to wait for a long time for a lady to tell you that technician will call you back. It also happened that one patch failed to install, when that happened, Live Update failed to update Backup Exec with remaining patches. Sometimes it was not possible to continue with patch installation. You could be updating for an hour or even more, if you were lucky and got an update that borked something.
When you installed Backup Exec you had to spend a while to download and install all the patches / Service Packs. I don’t know why, but every time Symantec released a hefty service pack I was trembling if update will bork installation or not. But, it’s not all roses, you see, there were also problems.
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